Shipping Terms

Thank you for shopping at By:Matthew! This page outlines our shipping policy to provide you with clear information regarding the shipment of your orders.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods

We offer several shipping options to meet your needs:

Standard Shipping: Delivery typically takes 3-7 business days, depending on your location and the shipping method selected.
Express Shipping: For expedited delivery, we offer express shipping options that deliver within 1-3 business days.
International Shipping: We ship internationally to select countries. Delivery times vary depending on the destination and shipping method chosen.
Please note that shipping times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or adverse weather conditions.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.

Shipping Restrictions

Some items may be subject to shipping restrictions or regulations based on their size, weight, or contents. We comply with all applicable shipping regulations and reserve the right to restrict the shipment of certain products to certain locations.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional charges incurred due to incorrect address information will be the responsibility of the customer.

Shipping Damage or Loss

In the rare event that your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at [email protected]. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing By:Matthew!