Returns Policy

At By:Matthew, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward returns policy to ensure your peace of mind.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered may not be eligible for return.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team at contact@bymatthew.com within 14 days of receiving your order to request a return authorization.
Provide your order number and details of the item(s) you wish to return.
Our customer service team will provide you with instructions on how to return the item(s), including the return address.
Pack the item(s) securely in the original packaging, if possible, and ship them back to us using a trackable shipping method.
Once we receive the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
If the return is approved, we will process a refund to the original payment method within 5-7 business days. Please note that shipping charges are non-refundable, and any return shipping costs will be the responsibility of the customer.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@bymatthew.com so that we can resolve the issue promptly. Please provide photos of the damaged or defective item(s) along with your order number for our records.

Non-Returnable Items

Certain items are not eligible for return, including:
Gift cards
Personalized or customized items
Items marked as final sale or clearance

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact us at contact@bymatthew.com. Our customer service team is here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for shopping at By:Matthew!